Returns & Refunds

Exchanges Process

If you would like to exchange any products, you may:

• Contact us via email to request the return of the items.
• Purchase the new products through a new transaction.
• In case of a refund, it will be processed within 14 days.

Please note, exchanges cannot be made without returning the original product(s) and processing a new transaction.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be made as follows.

Cancellation

If you wish to cancel your order, you may do so by contacting our Customer Services via email.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.